Brian Shaler

This is a topic that has been seeming more and more important to me, on a personal level. Everyone knows bad news travels far and fast while “good job” remarks are never heard ’round the world. The same goes with reputation and your (or your company’s) brand.

Relying on word-of-mouth, with this fact in mind, seems to be a risky proposition with limited ROI. Some people and companies seem to be able to pull it off wonderfully, though.

Part of what got me thinking about this was noticing how I sometimes become an advocate for companies or products I like. The best examples are for some of my favorite restaurants:

Four Peaks Brewery: I regularly tell people their Arizona Chicken Rolls are the best on the planet.
Chino Bandido: While hearing “Mexican/Asian Fusion” makes some people uneasy, their food is ridiculously flavorful — especially the carnitas and Jad Red chicken.
Firehouse Subs: It’s all in how they make it. When I start going on and on about toasted bread and steamed meat, people assume I’m a Firehouse Subs salesman. Try the Club on a Sub!

In these cases, the companies did nothing to provoke my advocacy for their products. All they did was have a spectacular product and be virtually unknown (in Four Peaks’ case, they’re not unknown, but that appetizer is). If everyone knew how great their food was, I wouldn’t be such a strong supporter. My reward for evangelizing their food is building a relationship with whomever I can convince to go. They try the food, like it, and recognize me as the person who told them about it.

Extracting the principles from that (extracting principles and over-analyzing things seems to be a hobby) and I see a huge problem for me trying to get my name out. Somehow, people got the impression I’m more well-known than I am. Perhaps it was James Archer’s “THE Brian Shaler” meme, or maybe people wrongly assumed that having a lot of Twitter followers means something.

I have actually heard people STOP themselves from spreading the word about something because I tweeted it. They somehow thought that when I spoke, *everyone* listened, and there was no need to say anything after that.

So, I appear to have two shortcomings: not enough reach, and overestimated reach. Together, they can be an impediment of my ambitions to reach many people with my work.

The title of this post probably implied I would talk about how to activate advocates. Instead, it’s merely a topic I have been pondering and a problem I have yet to find solutions to.

I talk and think about marketing a lot. I think about marketing on a business level and on a personal level. My own success has likely been a result of effectively marketing myself.

When you are marketing someone or something, you are trying to convey a message to as many people as possible. There are many ways of getting that message across. My method of choice is intrigue.

Instead of pushing my message onto other people, I try to get people to come to me. Instead of talking about myself, I say less and let others around me fill in the gaps. This is risky, because you can’t control what others say about you. However, when someone hears something about you from someone else, they’re much more receptive than they would be if it was you saying it.

If you can get people to come to you instead of pushing a message to them, you can potentially convey much more information. Essentially, you can lead someone down a “rabbit hole” and let them discover things about you, piece by piece.

I have a very scattered presence online, but I’m very easy to find. I don’t count on people finding every single page or site I’ve created. Over time, I’ve created so much content online that someone can spend hours online and still have more to discover.

A few people have told me I have the “world’s best business card” (My name ranks well on Google for that, too!). I can’t say I completely agree about the “world’s best” part, but there is something to it. While some people write it off as pretentious, the card has an overwhelmingly positive response. It intrigues people. When sorting through 100+ business cards after a conference, seeing that one will often lead people to search online. Once I have lured them to the rabbit hole, I must do my best to captivate them with as many interesting things as possible. For the purpose it was intended, my business card very well may be the best. Other people have other needs for business cards, so it isn’t the “world’s best” for everyone.

Don’t talk about yourself. Don’t self-promote. Try to leave an impression on those around you. Get people talking about you, especially those you know you well. Intrigue those you meet and let them discover you on their own.

If I explain it to one person, I might as well explain it to everyone. I received an email recently asking some questions and/or seeking clarification. Topics include ShalerJump photos, personal branding, and Twitter.

The sender’s name, pieces of the original email, and pieces of my response have been removed.

> My first impression of you from a year or two ago was, “Who is this clown
> who’s trying to be famous for jumping?” No offense.

I wouldn’t say I’m trying to be famous for jumping. I was part of a photography group and jump photos were a fun activity. The first photo of me jumping was taken in October of 2006.

After putting them online, they started getting tagged “ShalerJump” (by the photographers of each photo, not by me) so people could view all of them in a search result. A year later (November, 2007), I was at a conference and someone I had never met introduced me to someone else I had never met as “the guy that jumps.” It sounded fun and interesting, so I decided to roll with it. In May of 2008, I finally bought the domain name ShalerJump.com

> I read something you
> and/or Adam Nollmeyer wrote, like an interview, about what the Shaler Jump
> was and what it was intended to be… some sort of exercise in personal
> branding I seem to recall. I thought, “this guy is full of himself” and
> “what is he even supposed to be famous _for_?”

The jump photos started to become part of my personal brand when people saw them online and thought of me as “the guy that jumps.” That happened on its own. When I noticed this happening, I adopted it to help in grow, which is the point where it can actually be considered a personal branding effort.

Fame has nothing to do with it. The jump photos serve as both branding and marketing. The marketing side is what draws people in, looking at the photos for what they are and sharing them with friends. The brand side of it is when people actually associate the photos with a person. I brand myself as someone who has fun and does interesting things. (”fun” and “interesting” are both vague words, though I use them quite a bit)

I participated in the interview. Adam thought it would be a good idea to give people more back story on why there are all these photos of me online. To some extent, though, whenever we write publicly about it, we usually take a tongue in cheek approach of making it sound like there’s more to it than there really is. It’s to intrigue people and to mess with them a little bit. (”mess with” as in “confuse” or “to make stop and think”)

> Recently, my curiosity led me to read more about you.

This is something I try to accomplish. I don’t want to try to push who I am onto people. I want to draw people in by being interesting and triggering some level of intrigue.

> Call me old school,
> call me a skeptic, call me cynical, but I look for concrete reasons to
> respect someone, such as skills, talents (other than jumping ha ha),
> concrete accomplishments, etc. Once I did some digging through your
> websites, I realized that you do have some of these things. Maybe not so
> much that I understand why you have 10,617 followers on Twitter at the
> moment, but enough to see that you deserve credit for something other than
> having friends take photos of you while you jump like a lead guitarist in a
> rock band. :-)
> (I hope you’re catching onto my dry humor here. At least a little.)

[Brace yourself. Name-drop alert. Will probably sound uncharacteristically egotistical.]
I started working on personal branding after I realized that being an award-winning web developer didn’t make people respect you. There is one little place on one of my sites where you can find a brief mention of the fact I have worked with: Mazda, Nike, Boeing, Ford SVT, Lincoln (automotive), Mars Inc (Twix), Nivea For Men, Chrysler Financial, Shamrock Farms, blah blah blah.
[Done name-dropping]

You wouldn’t have found me or had an opportunity to judge me (whether or not you should respect me) if it hadn’t been for my for-fun stuff like ShalerJump photos, CrappyGraphs.com, various crap/tools/eye-candy I made for the Digg community, photography (+photography tutorials), various micro-sites (MyMotivatr.com, is-my-hero.com, SpellFail.com, SofaJumper.com, etc), and various things I did on Twitter during the last 1.5 years (TwitLibs, TAG: Twitter Acronym Game, etc).

This illustrates why personal branding and marketing was so crucial. I’m not trying to be “famous for jumping.” It’s simply one of those things I do because it’s fun, and it opens another avenue for people to find me.

> I still don’t understand why anyone would follow 5,741 people, much less be
> followed by twice that number. I’m not saying that in a mean way, just in an
> honest, baffled way. I currently follow 20 people. 5 of them bore me to
> death, 5 of them are tolerably interesting, and the other half don’t even
> update. And I’m getting ready to unfollow some more. ;-) How do you stand
> following 5,741? I would truly appreciate some insight into this.

I follow back everyone who follows me. It’s something Twitter set up for my account over a year ago. Last year, I was following more people than were following me. When I joined Twitter, I started by following a lot of people. Nowadays, I rarely follow people on my own. When/If they follow me, I automatically follow them back.

After Twitter set up the auto-follow-back functionality, my “following” count went up along with my “followers” count. A year ago, I was following over 11,000 people and was followed back by around 7,000. (@garyvee actually gave me crap about this at SXSW, on video. “Who follows 4,000 more people than are following?”) Since then, I have continued with the auto-follow-back, but I have been steadily unfollowing people who are spammers, don’t tweet in English, don’t actually USE twitter (e.g. all their tweets are from twitterfeed), etc. I have gotten it down to 5,741 (as of this writing: 5,712) and out of those, I can probably eventually get down to about 4,000 (but may never hit that specific number, because people will continue to follow me).

I don’t attempt to read every single post from everyone. There isn’t a single person on Twitter whose every update is completely relevant and useful to me. Some people have a high percentage of meaningful tweets, while others have a low percentage. By following a lot of people, I have the ability to “tune in” (like TV) to Twitter whenever I can and skim many tweets to see what’s going on.

There is no right or wrong way to use Twitter. I’m VERY interested in what is going on and what people are doing. I follow people who try to be funny/entertaining (140 characters is a great constraint for witty one-liners), I follow people who link to tech news, and I follow people in my industry (software development, web development, Flash, etc). I follow people who don’t exactly fit those criteria, but a little noise doesn’t hurt, as long as they’re human and tweeting about something. There’s nothing wrong with following only a few people and making sure never to miss a single update — the majority of Twitter users do exactly that.

Special thanks to Andrew Hyde, Brent Spore, Daniel Burka, Gary Vaynerchuk, Willo O’Brien, Jim Long, Justine Ezarik, Joshua Strebel, Ward Andrews, Marcus Nelson, Rob Sandie, Matt Mullenweg, and Thor Müller for not holding back!

Believe it or not, that was a rhetorical question.

Personal branding has always been around. During the last decade, we have experienced the birth and rise of technology that will change personal branding. This technology is social media. Social media has completely changed the games of branding, marketing, and networking.

Everyone should examine this shift and figure out how it affects them. Everyone needs to develop a plan and a new set of goals built around the utilization of social media for personal branding, marketing, and networking.

Today I watched a video of Gary Vaynerchuk giving a talk at Strategic Profits Live 08 on personal branding and what he calls a Gold Rush. “You can hit big. You can be a maven in your field.” In the wine world, Gary is a celebrity, thanks to the success of his web site Wine Library TV. Who would have thought a web site about wine would land its host on network talk shows? If Gary can do this within the wine industry, what’s to keep you from doing it in your own industry?

In December, I had lunch in Pasadena with Douglas Welch, who I met at PodCamp AZ the month before. We had a long talk about the subject of personal branding, and he uses an excellent phrase to describe the movement, “2008: The Year of Visibility“. You want and need to be seen. This involves creating a brand for yourself and marketing it (yourself).

For social media to go mainstream, a small number of sites had to become extremely successful (e.g. Myspace, Facebook). During the next few years, we will continue to see diversification of the social media space. What does that mean? That means there will be many smaller sites instead of few large sites. It means sites will focus on a niche and become popular for certain groups of people.

In addition to his success in personal branding, Gary Vaynerchuk has a clear view of this shift in the social media space because it is happening today around him. Look at Cork’d. It is a social network focused on wine. Even if you have never heard of Cork’d, you can probably answer the following question correctly: “Who, at the time of this writing, has 1,100 friends on Cork’d?”

Yes. Gary Vaynerchuk.